Amazon.com, Inc. has begun offering refunds to consumers for unauthorized in-app charges incurred by children. More than $70 million in charges incurred between November 2011 and May 2016 may be eligible for refunds.
All eligible consumers should have received an email from Amazon. Consumers who believe they might be eligible can also:
- go to https://www.amazon.com/gp/mas/refund-orders/in-apprefund/ or
- log into their Amazon.com accounts and go to the Message Center to find information about requesting a refund under Important Messages.
Refund requests can be completed entirely online. Consumers do not need to call Amazon or send anything by mail to receive a refund. The deadline for submitting refund requests is May 28, 2018. Any questions about individual refunds should be directed to Amazon at 866-216-1072.
Last month, the FTC and Amazon agreed to end their litigation related to the FTC’s case, which paved the way for the refund program to begin.